If you have tried all the above solutions with no luck, try opening your account from another PC connected to the same network as you and see if the error is still present there. Most of the times there are various networks in which you cannot properly send the mail due to overprotective firewalls or some other protection software. Furthermore, you should also check the status of Gmail servers. It is possible that there is an outrage in your area. Google it and you can select any of the websites to check the status
Users were able to solve this problem when it occurred on their respective browser simply by clearing out browsing data. This data adds up over time and it can cause all kinds of errors, especially with mail credential. Check out our instructions on how to clear your browsing data (cookies and cache) on the two major browsers.
A server error occurred and your email was not sent. ( 76997)
AVG is a free antivirus tool which does its job quite well but it has been reported that it caused this error to occur when trying to send a mail using Gmail. Users have tried disabling all AVG shields for a while and the error stopped occurring. However, disabling antivirus shields is not a good permanent solution as your PC stays unprotected. Instead, you can allow Google server traffic through AVG.
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